Refund Policy

1. Overview

StudioLynk is committed to ensuring customer satisfaction. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting them.

2. Refund Eligibility

Refunds may be issued in the following circumstances:

• Service not delivered as agreed
• Significant deviation from project requirements
• Freelancer cancellation after work has begun
• Technical issues preventing service delivery
• Violation of platform terms by service provider
• Duplicate payments or billing errors

3. Refund Process

To request a refund:

1. Contact our support team within 7 days of the issue
2. Provide detailed information about the problem
3. Submit any relevant documentation or evidence
4. Allow 3-5 business days for review
5. Receive notification of the decision
6. If approved, refund will be processed within 5-10 business days

4. Refund Amounts

Refund amounts are determined based on:

• Work completed vs. work agreed upon
• Quality of delivered work
• Timeliness of delivery
• Extent of deviation from requirements
• Circumstances of the dispute

Platform fees are generally non-refundable unless the refund is due to our error.

5. Partial Refunds

In cases where work has been partially completed, we may issue partial refunds. The amount will be calculated based on the percentage of work completed and its quality. Both parties will be notified of the partial refund decision.

6. Non-Refundable Items

The following are generally not eligible for refunds:

• Work completed and accepted by the client
• Services delivered as agreed upon
• Change of mind after work has begun
• Failure to provide necessary materials or information
• Violation of platform terms by the client
• Disputes arising from miscommunication

7. Processing Time

Refunds are typically processed within 5-10 business days after approval. The time may vary depending on the payment method used. Credit card refunds may take longer to appear on your statement due to bank processing times.

8. Dispute Resolution

If you disagree with a refund decision, you can appeal by providing additional evidence or documentation. Our support team will review the appeal and make a final decision. In complex cases, we may involve third-party mediators.

9. Chargebacks

We encourage users to contact us directly before initiating chargebacks with their bank or credit card company. Chargebacks may result in account suspension and additional fees. We will work with you to resolve issues amicably.

10. Policy Changes

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our platform after changes constitutes acceptance of the new policy.

11. Contact Information

For refund requests or questions about this policy, please contact us at: